Is Elyscents Legit? Honest Customer Reviews, Delivery & Return Policy

Buying perfume online from a brand you haven't tried is a leap of faith. You can't smell it, you can't hold it, and you have probably heard stories about bottles that fade in an hour or refunds that never arrive. So if you are searching for Elyscents reviews before placing an order, you are doing exactly the right thing.

This page is written by us, Elyscents. We know that makes it different from an independent review, so we have tried to earn your trust the only way we can: by showing you everything. That means the good reviews on our site, the bad reviews on Trustpilot, and plain answers about delivery, payment, and returns.

Here is what you will find:

• Who we are and how to verify we are a real, registered UAE business

• What customers say, both the praise and the complaints

• How delivery, cash on delivery, and our 7-day return policy work

• The truth about Elyscents discount codes

• A checklist to judge any online perfume store, including us

Quick Answer: Is Elyscents Legit?

Yes. Elyscents is a registered UAE business that makes its own perfumes. We are based in Sharjah Media City (Shams Free Zone), we are VAT registered, and we deliver across the UAE with cash on delivery and 7-day returns.

Reviews are mixed depending on where you look. Our website shows a 4.72 average from 1,017 reviews. Trustpilot shows 2.4 out of 5 from 10 reviews, most of them about our separate Pakistan store. Common complaints are longevity on some older products and slow replies to messages. We cover both below.

Details from elyscents.ae and Trustpilot, checked in September 2026.

Who Is Elyscents?

Elyscents is a fragrance house registered in the Shams Free Zone, Sharjah. We are not a reseller. Every perfume on elyscents.ae is blended and bottled for us in the UAE, using concentrated perfume oils made to handle Gulf heat.

Our core range sells at AED 85 for 100 ML, with bundles from AED 129. Best sellers include Ivory Nuit, Imperial Wood, and Desire Oud.

One thing that causes confusion: Elyscents also runs a separate store in Pakistan, elyscents.pk, with its own products, prices, and return policy. Reviews of that store sometimes appear when people search for Elyscents in the UAE. This article covers the UAE store, elyscents.ae.

Elyscents Reviews: What Customers Actually Say

Reviews on our website

Our homepage shows a 4.72 average from 1,017 customer reviews. The most-reviewed products are:

The praise is consistent: good value for money, fast delivery, and scents that "smell more expensive than the price."

But our own pages also show lower ratings. Some Ivory Nuit buyers wished it were stronger. One Imperial Wood buyer got only 3 to 4 hours from it. Another found Desire Oud too heavy. We keep those reviews up because they help the next buyer choose correctly.

Reviews on Trustpilot

On Trustpilot, Elyscents is rated 2.4 out of 5 from 10 reviews. Nine of the ten are 1-star. Most are from customers in Pakistan, and two are from UAE customers.

We won't hide from these. The complaints fall into three groups:

1. Longevity. Some customers said certain perfumes, mostly older products like Royal Oud and White Oud, faded far too quickly.

2. Slow or missing replies. Two UAE customers said their messages and emails went unanswered, including one waiting on a refund.

3. Return friction. One customer was refused a return for a reason not written in the policy. Another gave up because return courier costs were too high.

Every one of these reviews received a public reply from our founder in August 2026. In those replies, we committed to:

• Moving on-site reviews to a verified review platform, where we cannot remove low ratings

• Adding per-product longevity information so expectations match reality

• Monitoring support@elyscents.ae for UAE customers and following up on outstanding refunds personally

• Reviewing the formulation and descriptions of the products that drew the most complaints

If you had one of these experiences, please email support@elyscents.ae with your order number.

Delivery: How Fast and How Much?

• Cost: Free delivery to every emirate.

• Speed: 1 to 3 working days anywhere in the UAE.

• Packaging: Each bottle is packed to arrive without leaks or damage.

We don't have a physical store in the UAE. We are online only, which is part of how we keep prices at AED 85 without import mark-ups.

Payment Options

• Cash on delivery across the UAE. Pay only when the parcel arrives.

• Card online: Visa, Mastercard, American Express, Discover, JCB and Diners Club.

• Digital wallets at checkout where your device supports them.

Prices on the site include VAT.

Elyscents Return Policy Explained

You can return an order within 7 days of delivery. Our site promises returns with "no complicated conditions."

How to request a return

1. Message us on WhatsApp at +971 58 925 9563 or email support@elyscents.ae.

2. Include your order number and the reason for the return.

3. [CONFIRM: pickup arranged by Elyscents or customer sends it back?]

4. [CONFIRM: refund timeline and method, e.g. original card or bank transfer for COD orders]

Return conditions to confirm before publishing

For full terms, read our refund policy. The published policy is the policy that applies. If anyone on our team quotes a condition that isn't written there, please tell us.

Elyscents Discount Codes: What's Real?

Many coupon websites list "Elyscents discount codes" that are expired or were never ours. Before you rely on one, check these points:

• Bundles are the biggest savings. The Signature Bundle is AED 190 instead of AED 255, and the Perfect Duo is AED 139 instead of AED 170. No code needed.

• Official codes only come from elyscents.ae, our newsletter, and our Instagram, TikTok, and Facebook pages.  

• Seasonal sales may run around White Friday, UAE National Day, and Ramadan. See current offers.

How to Check Any Online Perfume Store Is Legit

Use this checklist on any store, including ours:

• Registered address and trade licence. Look for a free zone or mainland registration you can verify.

• VAT number printed on the site or invoice.

• Cash on delivery, so you don't pay upfront for something you haven't received.

• A written return policy with clear time limits.

• Reviews on independent sites such as Trustpilot and Google, not only on the store's own pages.

• A real contact channel. Send a WhatsApp message before ordering and see how fast they reply.

• Prices that make sense. A "designer" 100 ML bottle for AED 30 is a red flag for counterfeits.

Frequently Asked Questions

Is Elyscents a real company?

Yes. Elyscents is registered in the Shams Free Zone, Sharjah Media City, with UAE VAT registration number 105107053800003.

Are Elyscents reviews genuine?

Our website shows 1,017 reviews with a 4.72 average, including lower ratings. We are moving these reviews to a verified platform so they can be published independently. You can also read independent reviews on Trustpilot, where we reply publicly to every complaint.

Why is Elyscents rated low on Trustpilot?

The Trustpilot page has 10 reviews, mostly from our separate Pakistan store. Complaints focus on longevity of some older products, slow replies, and return issues. We have replied to each one and are fixing the causes.

What is the Elyscents return policy?

You can return an order within 7 days of delivery. Contact us on WhatsApp (+971 58 925 9563) or at support@elyscents.ae with your order number.

Does Elyscents offer cash on delivery?

Yes, across all emirates. You can also pay online by card.

How long does Elyscents delivery take?

1 to 3 working days anywhere in the UAE, and delivery is free.

Is there an Elyscents discount code?

Only trust codes from our website, newsletter, or official social media pages. Bundles usually give the biggest savings without a code.

Does Elyscents have a shop in Dubai or Sharjah?

No. Elyscents UAE is online only. Our registered office is in Sharjah Media City, but there is no walk-in store.

The Bottom Line

Elyscents is a real, registered UAE perfume house with free delivery, cash on delivery, and a 7-day return window. Most on-site Elyscents reviews are positive, but not every customer has had a good experience, and we have shown you those too.

The safest way to decide is the same for any store: order with cash on delivery, test the perfume for a few days, and use the return window if it isn't right. If anything goes wrong, message us on WhatsApp or email support@elyscents.ae with your order number, and hold us to a reply.

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