Privacy policy

PRIVACY POLICY

Last updated: 11 July 2026

This Privacy Policy explains how Elyscents International LLC (“Elyscents,” “we,” “us” or “our”) collects, uses, stores and shares personal information when you visit https://elyscentsinternational.ae, place an order, contact us or otherwise use our services.

1. INFORMATION WE COLLECT

Depending on how you use our website, we may collect:

• Name
• Email address
• Telephone or WhatsApp number
• Billing and delivery address
• Order and purchase information
• Payment-related information
• Customer-support messages
• Device, browser and IP-address information
• Website activity, cookie identifiers and advertising information
• Marketing preferences
• Information you voluntarily provide to us

Payment-card details are generally processed by authorised payment providers and are not directly stored by us unless specifically stated.

2. HOW WE USE YOUR INFORMATION

We may use personal information to:

• Process, fulfil and deliver orders
• Confirm payments and prevent fraud
• Communicate about your order
• Handle returns, exchanges and refunds
• Provide customer support
• Maintain customer accounts
• Improve our website, products and services
• Analyse website performance and customer behaviour
• Send promotional emails, SMS or WhatsApp messages where permitted
• Display and measure advertising
• Comply with legal, regulatory, accounting and tax obligations
• Protect our business, customers and website

3. LEGAL BASIS AND CONSENT

We process personal information where it is necessary to fulfil an order or contract, comply with legal obligations, protect legitimate business interests or where you have provided valid consent.

Where consent is required, you may withdraw it at any time. Withdrawal will not affect processing that lawfully occurred before withdrawal.

4. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

• Operate the online store
• Remember customer preferences
• Maintain shopping-cart and checkout functions
• Measure website traffic and performance
• Prevent fraud
• Provide personalised advertising and marketing

We may use services provided by Shopify, Meta, TikTok, Google, Snapchat and other technology partners.

Where required, non-essential analytics and advertising cookies will be activated only after consent has been provided through our cookie banner.

You may manage available choices through the cookie banner or your browser settings.

5. SHARING OF INFORMATION

We may share relevant personal information with trusted service providers, including:

• Shopify and website-hosting providers
• Payment processors
• Delivery and courier companies
• Customer-support providers
• Email, SMS and WhatsApp communication providers
• Analytics and advertising platforms
• Professional advisers
• Government, regulatory or law-enforcement authorities where legally required

These parties may process information only for relevant services, legal obligations or their separately disclosed purposes.

6. INTERNATIONAL DATA TRANSFERS

Some service providers may process or store information outside the United Arab Emirates.

Where applicable, we take reasonable steps to ensure that international transfers are handled using appropriate contractual, organisational or legal safeguards.

7. DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

• Complete orders and provide services
• Maintain business and accounting records
• Resolve disputes
• Prevent fraud
• Meet legal and regulatory obligations

Retention periods may vary depending on the type of information and applicable requirements.

8. YOUR RIGHTS

Subject to applicable law, you may have the right to:

• Request access to personal information held about you
• Request correction of inaccurate information
• Request deletion of personal information
• Request restriction or objection to certain processing
• Withdraw consent
• Request transfer of eligible information
• Opt out of direct marketing
• Submit a complaint to an appropriate authority

To make a privacy request, contact us using the details below. We may need to verify your identity before completing the request.

9. MARKETING COMMUNICATIONS

You may unsubscribe from promotional emails through the unsubscribe link provided in the message.

For SMS or WhatsApp marketing, you may reply with “STOP” or contact customer support.

We may still send essential transactional messages relating to existing orders.

10. CHILDREN’S PRIVACY

Our website and products are not intended for purchase by children without the involvement of a parent or legal guardian.

We do not knowingly collect personal information directly from children where prohibited by law.

11. SECURITY

We use reasonable administrative, organisational and technical measures intended to protect personal information.

However, no online transmission or storage method can be guaranteed to be completely secure.

12. THIRD-PARTY LINKS

Our website may include links to third-party websites or social-media platforms.

Their privacy practices are governed by their own policies, and we are not responsible for third-party websites or services.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect operational, legal or regulatory changes.

The latest version will be published on this page with an updated effective date.

14. CONTACT US

Elyscents International LLC
Sharjah Media City, United Arab Emirates

Email: support@elyscentsinternational.ae
Website: https://elyscentsinternational.ae