Privacy policy

Last Updated: 10 August 2026

This Privacy Policy explains how Elyscents (“Elyscents,” “we,” “us,” or “our”) collects, uses, stores, and shares personal information when you visit elyscents.ae, place an order, contact us, or otherwise use our services.

1. Information We Collect

Depending on how you use our website and services, we may collect:

  • Name

  • Email address

  • Telephone or WhatsApp number

  • Billing and delivery address

  • Order and purchase information

  • Payment-related information

  • Customer support messages

  • Device, browser, and IP address information

  • Website activity, cookie identifiers, and advertising information

  • Marketing preferences

  • Information you voluntarily provide to us

Payment-card details are generally processed by authorised payment providers and are not directly stored by Elyscents unless specifically stated.

2. How We Use Your Information

We may use personal information to:

  • Process, fulfil, and deliver orders

  • Confirm payments and help prevent fraud

  • Communicate with you regarding your order

  • Handle returns, exchanges, and refunds

  • Provide customer support

  • Maintain customer accounts

  • Improve our website, products, and services

  • Analyse website performance and customer behaviour

  • Send promotional emails, SMS, or WhatsApp messages where permitted

  • Display, personalise, and measure advertising

  • Comply with applicable legal, regulatory, accounting, and tax obligations

  • Protect our business, customers, website, and services

3. Legal Basis and Consent

We process personal information where it is necessary to fulfil an order or contract, comply with applicable legal obligations, protect legitimate business interests, or where you have provided valid consent.

Where consent is required, you may withdraw your consent at any time. Withdrawal of consent will not affect processing that lawfully occurred before your consent was withdrawn.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Operate our online store

  • Remember customer preferences

  • Maintain shopping cart and checkout functionality

  • Measure website traffic and performance

  • Help prevent fraud

  • Provide personalised advertising and marketing

We may use services provided by Shopify, Meta, TikTok, Google, Snapchat, and other technology and advertising partners.

Where required, non-essential analytics and advertising cookies will be activated only after the appropriate consent has been provided through our cookie banner.

You may manage available cookie choices through our cookie banner or your browser settings.

5. Sharing of Information

We may share relevant personal information with trusted third parties and service providers, including:

  • Shopify and website-hosting providers

  • Payment processors

  • Delivery and courier companies

  • Customer-support providers

  • Email, SMS, and WhatsApp communication providers

  • Analytics and advertising platforms

  • Professional advisers

  • Government, regulatory, or law-enforcement authorities where legally required

These parties may process information for the purpose of providing relevant services, fulfilling legal obligations, or for their separately disclosed purposes.

6. International Data Transfers

Some of our service providers may process or store personal information outside the United Arab Emirates.

Where applicable, we take reasonable steps to ensure international transfers are handled using appropriate contractual, organisational, technical, or legal safeguards.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete orders and provide services

  • Maintain business, accounting, and transaction records

  • Resolve disputes

  • Prevent fraud and misuse

  • Meet applicable legal and regulatory obligations

Retention periods may vary depending on the type of information and applicable requirements.

8. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to personal information held about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of eligible personal information

  • Request restriction of or object to certain processing

  • Withdraw consent where processing is based on consent

  • Request transfer of eligible information

  • Opt out of direct marketing communications

  • Submit a complaint to an appropriate authority

To make a privacy-related request, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

9. Marketing Communications

You may unsubscribe from promotional emails by using the unsubscribe link provided in the relevant email.

For SMS or WhatsApp marketing communications, you may follow the opt-out instructions provided in the message or contact our customer support team.

Even if you opt out of marketing communications, we may continue to send essential transactional messages relating to your orders, payments, deliveries, returns, or account.

10. Children’s Privacy

Our website and products are not intended for purchase by children without the involvement of a parent or legal guardian.

We do not knowingly collect personal information directly from children where prohibited by applicable law.

11. Security

We use reasonable administrative, organisational, and technical measures intended to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

12. Third-Party Links

Our website may contain links to third-party websites, applications, or social-media platforms.

The privacy practices of these third parties are governed by their own privacy policies. Elyscents is not responsible for the privacy practices, content, or services of third-party websites or platforms.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our operations, services, legal obligations, or regulatory requirements.

The latest version will be published on this page with an updated “Last Updated” date.

14. Contact Us

For questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact:

Elyscents
Sharjah Media City, (Shams Free Zone), Sharjah
United Arab Emirates

Email: support@elyscents.ae
Phone: +971 58 925 9563
Website: elyscents.ae

Customer Support Hours:
Monday to Saturday
10:00 AM – 7:00 PM (UAE Time)