Refund policy

At Elyscents, we want you to feel confident with every purchase. If a fragrance is not the right fit for you, you may request a return or exchange in accordance with the terms below.

1. 7-Day Return & Exchange Period

You may request a return or exchange within 7 days from the date your order is delivered.

To start a return or exchange, please contact our customer support team within this 7-day period.

Requests submitted after the 7-day period may not be eligible for a return, exchange, or refund.

2. Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

The perfume must be returned in its original box.
All labels and protective stickers should remain intact.
The bottle and packaging must be in good condition and not damaged.
The product should not be excessively used.

You may spray and try the perfume during the 7-day period to determine whether the fragrance is suitable for you.

All products, including discounted or promotional items, may be eligible for a return or exchange provided they meet the conditions stated above.

3. Return Shipping Charges

For standard returns or exchanges, the customer is responsible for the return courier or shipping charges.

The customer should ensure that the returned product is securely packaged to avoid damage during transit.

If the product delivered to you is damaged, defective, or incorrect, Elyscents will bear the reasonable return shipping charges.

Please contact our customer support team before returning a damaged, defective, or incorrect product so that we can provide the appropriate return instructions.

4. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within the 7-day return and exchange period.

We may request photographs, videos, or other reasonable information to verify the issue.

Once the issue is verified, Elyscents will assist you with the appropriate return, replacement, exchange, or refund and will bear the applicable return shipping charges.

5. Refunds

Once your returned product has been received and inspected, we will notify you regarding the approval of your refund.

For an approved return, the full eligible product/order amount will be refunded through online bank transfer.

Return courier or shipping charges paid by the customer for a standard return are not included in the refund.

For damaged, defective, or incorrect products, Elyscents will bear the applicable return shipping charges.

Customers may be asked to provide the necessary bank or payment details required to process an online transfer.

6. Exchanges

If you would like to exchange an eligible product, please contact our customer support team within 7 days of delivery.

Our team will guide you through the exchange process and confirm product availability.

For standard exchanges, return shipping charges are the responsibility of the customer. If the exchange is required because we sent a damaged, defective, or incorrect product, Elyscents will bear the applicable return shipping charges.